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Transforming Customer Experience with Contact Center Automation - Featured - compressed - 1

TRANSFORMING CUSTOMER EXPERIENCE WITH CONTACT CENTER AUTOMATION

📽️ Webinar On-Demand

📅 Thursday, October 15th, 2020

Organizations striving to deliver quality customer service are modernizing their contact centers and call centers to ensure satisfactory customer experiences in the digital era. This includes maximizing the rate for first-call resolution and minimizing average call handling time. 

Learn how Robotic Process Automation (RPA) can be leveraged to speed up the interaction with the client, provide a more thorough response, decrease the amount of human labor required to field incoming inquiries, and increase customer satisfaction through reduction in human error. 

Download the Webinar

Presenters

Brad Beumer
Americas Contact Center Lead, UiPath

At UiPath, Brad focuses on call center and customer service areas, working directly with customers to help them understand how RPA and hyperautomation fit within their customer service journey. 

Brett Fraser
SVP Operations, JOLT
With over 20 years of experience working with RPA, cognitive and AI technologies. Brett brings a wealth of knowledge on automation best practices, lessons learned, and use cases across the public and private sectors.

In this webinar...

Learn how your organization can take the robot out of your customer service agents and empower them to deliver an outstanding customer experience.

See how robots can help you deliver world-class customer service, boost customer satisfaction, lower volume calls, and help your organization enable a zero-touch customer experience.

Webinar Agenda
  • How to enable contact center automation with RPA
  • Empower customers to self-serve
  • Empower agents with a 360° view of the customer information
  • Improve operational efficiency across the front and back office
  • Live Demo
  • ROI Calculator
  • Success Stories
  • Live Q&A


This is an educational event brought to you by

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