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RPA across Industries

Automation for


Digital business transformation or optimization is a leading initiative among CEOs, CIOs and CFOs across all verticals, yet only a small percentage have shown progress on their journey to date. For companies in highly regulated industries such as banking, insurance, and healthcare, the implementation of robotic process automation to their business processes can bring significant financial, compliance, CX and quality impact, typically turning a 30%-200% return on investment in the first year.

However, we have seen sectors like government, manufacturing, retail, legal, logistics, utilities and more finding RPA to be a game changer in their business performance, from increased operational efficiency to freeing employees from boring and repetitive tasks. Explore below to see how RPA can be used to supercharge your business.

Banking and Finance

Banking and financial organizations have been in the forefront of the digital transformation and cognitive technologies adoption.

With an ever more competitive landscape between the new fin-tech companies and the traditional banking/financial institutions, increased regulation, front and back office operations, analytical insights and the continuous need to boost customer experience, businesses in this industry can take significant competitive advantages out of RPA.

To learn more, you can download our white paper:

Innovating Banking and Finance with RPA
Key advantages of RPA:
  • Strengthen compliance
  • Operational efficiency
  • Better analytical insights
  • Streamlined fraud prevention and detection
  • Accelerate credit assessment


Insurance companies today need to cater to the dynamic demands from their customers, work with the vast amount of rigid legacy enterprise applications to operate their key business processes, as well as meet the ever-growing number of regulatory compliance worldwide.

To stay resilient to these challenges and outperform their competitors, companies in this industry need to find ways to leverage new technologies that allow them to interact with their legacy systems without the need for a highly invasive and costly integration.

To learn more, you can download our white paper:

Innovating the Insurance industry with RPA
Key advantages of RPA:
  • Better customer experience
  • Streamlined compliance underwriting
  • Faster claims management
  • Superior policy administration
  • Enable deep customer insights and analytics
  • Lower operational costs


Healthcare providers are faced with a growing number of administrative tasks that take away the focus to their main goal: patient care. Challenges include continuous digitization of patient records, data compliance, budgetary pressures, lack of IT resources, etc. By adopting robotic process automation, healthcare institutions have gained significant operational efficiency and are able to prioritize judgement-based decisions instead of administrative tasks for their clinical staff.

To learn more, you can download our white paper:

Innovating the Healthcare industry with RPA

Or, check out our other white paper:

Healthcare Business Recovery Post-COVID19 using RPA
Key advantages of RPA:
  • Enhanced patient record confidentiality
  • Streamlined front and back-office operations
  • Integrated applications
  • Removal of administrative burden for healthcare staff
  • Increased cost-efficiency
  • Better insights for provider and payer decision making

Higher Education

Public and private Higher Education Institutions (HEIs) are in the need to digitally transform to face cost-cutting pressures and meet the increase in service expectations. HEIs are leveraging RPA as a technological solution for cost savings, gains in efficiency, and to improve service delivery.

To learn more, you can download our white paper:

Innovating Higher Education with RPA
Key advantages of RPA:
  • Reduce human error in multiple business processes
  • Improve student’s and staff’s experiences
  • Save in costs to meet cost-cutting demands
  • Improve the job experience and quality for faculty members and staff
  • Avoid the high costs that come with implementing enterprise software

Public Sector

The public sector is evolving, agencies and public organizations can use RPA to kick-start a digital revolution that can integrate legacy systems and can enhance the public servant's experience.

Challenges include outdated technologies and processes that lack integration and full of bottlenecks, increased demand from constituents and businesses, shifting workforce demographics, fluctuant regulations, budget constraints, etc.

By adopting Robotic Process Automation, the public sector organizations have can simplify legacy integration and drives process optimization and inject agility in requests processing and improves customer experience.

To learn more, you can download our white paper:

Innovating the Public Sector with RPA
Key advantages of RPA:
  • Enhanced public servant experience
  • Streamlined front and back-office operations
  • Integrated applications and legacy systems
  • Reduce the time spent by public servants on mundane tasks
  • Increased cost-efficiency
  • Meet the needs of a more digitally-oriented population


Manufacturing companies are leveraging industrial robots to complement their human workers in the production line. But there are plenty of room for operational processes and back-office work to be automated by software bots. Manufacturing companies that have adopted RPA have already experienced error-free streamlined procedures with significantly higher productivity.

To learn more, you can download our white paper:

Innovating the Manufacturing industry with RPA
Key advantages of RPA:
  • Enhance Bill of Materials (BOM)
  • Facilitate reporting and admin tasks
  • Lower operational costs
  • Better front office experience (CX)
  • Higher productivity in back office operations
  • Less HR operational burden


Utility companies can take great advantage of RPA in areas such as billing, meter-reading exception, debt-recovery, and customer service. With troubleshooting bots, businesses in the utilities industry can enjoy a significantly lower number of failed meter-readings without human intervention.

To learn more, you can download our white paper:

Innovating the Utilities industry with RPA
Key advantages of RPA:
  • Better data integration and security
  • Handle seasonal volume spikes
  • Combine services with flexible integration
  • Enhanced visibility of service provision
  • Streamline collections processes
  • Highly efficient meter-reading exception handling

Transportation and Logistics

Organizations in transportation, supply chain, and logistics need to differentiate themselves among their competitors by providing a superior customer experience and offering highly efficient end-to-end services. To do that, businesses need to find ways to increase productivity and automate a number of front and back office transactions. RPA has proven to successfully inject agility and improve business performance to these organizations.

To learn more, you can download our white paper:

Innovating Transportation and Logistics with RPA
Key advantages of RPA:
  • Streamline order management
  • Enable real-time access to customer information
  • Link external supply chain applications to internal tools
  • Ensure rapid vetting in the HR & on-boarding cycle
  • Reduce transaction times
  • Optimize order distribution cycle


Casinos and gambling companies need to evolve to be able to provide engaging, innovative products and services to customers, both old and new.

Automation can help casinos leverage the vast amounts of data they collect on their customers to create and maintain better customer relationships and experiences, and ultimately make the house win with the help of robots.

To learn more, you can download our white paper:

Innovating Casinos and Gambling with RPA
Key advantages of RPA:
  • Understand the customer’s spending preferences
  • Quality test new products and services
  • Detect potential fraud among customers and employees
  • Enhance anti-money laundering capabilities
  • Maximize profits


Telecom companies must compete with one another to provide the fastest, most affordable, and cutting-edge services that allow people around the world to stay connected to global networks.

Automation can enable telecommunications organizations to provide innovative customer services, keep operational costs down, and ensure maximum efficiency, compliance and productivity across business units.

To learn more, you can download our white paper:

Innovating Telecommunications with RPA
Key advantages of RPA:
  • Manage large, unstructured datasets​
  • Increase organizations’ responsiveness to industry disruptions via streamlined operational tasks​
  • Make data transmission more agile and secure​
  • Keep costs down​
  • Leverage in-depth customer insights and analytics

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