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Your Questions About Process Intelligence Answered

Today, we hosted a live webinar featuring our partner ABBYY titled "Maximizing the Value of RPA with Process Mining & Optimization", a particularly insightful webinar about the value that Process Intelligence tools like ABBYY Timeline can offer to organizations that are starting or ramping up their RPA programs. If you'd like to check out the webinar, you can watch the recording here

Below, you can find the answers to some of the most common questions we received during the live webinar:

What is Process Intelligence?

The vast majority of process execution today is tracked, managed, and performed through any number of IT systems of record. That means you already have a record of just about every aspect of any of your processes. You just need the right tool to recreate an end-to-end view of process execution. Traditional business intelligence tools, dashboards, and reports can’t create this for you. That's when Process Intelligence (PI) solutions like ABBYY Timeline come in to play.

When properly ingested, merged, and analyzed, this wealth of data can be used to discover patterns and insights that illuminate paths to better customer experiences and new operational efficiencies. By applying advanced artificial intelligence and machine learning, organizations can predict and forecast processes into the future, while optimizing business operations through real-time monitoring.

How does Process Intelligence Work?

Process Intelligence tools like Timeline work by connecting and extracting data from practically any system used in an organization's daily operations, including Legacy applications, ERP, CRM, HCM, Databases, EDI, In-house proprietary systems, etc. 

Using advanced algorithms, Process Intelligence extracts and reads the time stamps used to record specific events along your processes. The software then visually models these time stamps in such a way that you can instantly identify deviations from the ideal process flow  – to find the root cause of a problem that may be adding unnecessary costs to your business.

With the data visibility gathered across all enterprise applications, business leaders can understand:

  • Exactly how their processes are being executed and in how many variations
  • Where are the bottlenecks and gaps in user behavior  
  • How to best implement process optimization and enable continuous improvement
  • Which employees are the most efficient and which need additional training
  • Where are compliance or customer services gaps 
  • Which processes are the most dysfunctional for targeted training
  • How and when a process is ready for automation

This way, stakeholders can gain full transparency into their business operations and get actionable insight for optimizing processes, making decisions, and improving results.

How does ABBYY Timeline compare/contrast to UiPath’s Automation Hub?

UiPath's Automation Hub is an integrated capability that allows you to identify automation opportunities through social suggestion, you have multiple employees inside your organization who think something can be automated, so they make a suggestion for it to be an automation candidate, coworkers can vote on it, if you develop by council there can be council vote.

It is sort of a community process identification that can lead to development, but it also throws in some real-time analytics. You can learn more about the Automation Hub here.

Now ABBYY Timeline is much different. Their platform go beyond the traditional process mining and take it more into the process intelligence world of not only writing the business case but doing that continuously with monitoring and predictive scenarios.

Ie. A company have a task everyday where their employees need to do 10 things before lunch and 10 things after lunch. Timeline has the ability as near real-time to basically send them a message on how they did and following their policy procedures before lunch and after lunch.

Is Process Intelligence applicable for any type of business process and industry?

Yes, any process that you can think of, Timeline is fully agnostic. People come up with some unique use cases. It could be IT service management, it could be your DBAs in the back end, or it could be looking at your SLAs and all that good stuff.

Can the process information generated by Timeline integrate into any RPA platform to build a process workflow for RPA development?

Yes, part of the process intelligence capabilities that Timeline has is the Process Mining feature for RPA, it can export a BPM map and also provides webhooks to connect to UiPath and any other RPA vendor platform.

Who in the organization or business unit should be the main users of Timeline, do we need data scientists to work with this tool?

No, if you looked at all the features and capabilities, there are 28 configured modules. If you went out and hired resources, you would spend about 3 million dollars in salary to get what you are getting out of the box for self-service.

The users we typically see are your performance improvement or Six Sigma leads, your compliance analysts, anyone that is doing quality type management, or in your marketing or your strategic group, people that are looking at what is my 'as is' and what is it going to be in the future.

For example, one of the things ABBYY did during COVID, is that they were working with a healthcare organization that wanted to look at their traffic through the Emergency Department, but then they wanted to understand everyone that touched that patient, so they were able to pull that view together using a combination of EHR data, CHRONUS data for patient checked in times, Census data from their communities as well as the state data of exposures, and the ventilator data from the ERP system, and generated an entire journey from the patient testing positive and what was that patient’s journey not only in the health system but out in the community.

Are all the data and insights hosted on the cloud or do we need on-premises servers for it?

There is really two ways you can install Timeline; one is the cloud which is ready to go and include two options, one is the instance of the cloud that ABBYY uses, or two if you have a private cloud, Timeline can be installed onto that private cloud.

The other option is an on-premise install which takes anywhere from 1 to 2 hours, and essentially we send you a file that you can load into your servers, install it, and the you can have an on-premise version of Timeline, and then your servers will store that data locally.

What is the average implementation time for Timeline?

Great news! Unlike traditional software implementation, the installation for Timeline can be as little as an hour! It simply involves sign up, data loading, and your ready to go. From an enablement standpoint, we have a 4 to 6 week enablement, depending on the user tech skillset, it takes about 3 days to a week for people to get up to speed from a training standpoint, and there are online courses, certifications, and professional services available as well.

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Ready to give Timeline a try? You can request a Live Demo here, or contact us if you have questions on why and how you can leverage Process Intelligence to uncover real opportunities for process improvement, enhance customer experience, generate cost savings and create positive change across your organization. 

 

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