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Federal RPA Playbook - Eliminating Workload in the US Government

Earlier this year, the US government released the first and highly anticipated “RPA Program Playbook” (RPP), cementing RPA has an established technology in the government. (Few months ago, we wrote an extensive article on how government agencies are benefiting from RPA, you can read it here).

The federal RPA program playbook is a collaborative body designed to rapidly accelerate the adoption of the Robotic Process Automation technology across the US federal government. It was created by the Federal RPA Community of Practice (CoP), consisting of representatives from more than 50 different US federal agencies with more than 750 confirmed members, and chaired by the US General Services Administration CFO, Gerard Badorrek, who shared his enthusiasm and vision for RPA's role in driving higher productivity in the US government in the opening section of the playbook.

The US government has implemented an aggressive agenda to shift from low value work to high value work, hoping to reduce regulatory burdens and eliminate workload, which is a perfect fit for RPA as it provides a low-cost tool to transform federal operational efficiency.

Right now, the current RPA programs operating within agencies are achieving ~5 hours of workload elimination per employee. Badorrek said "If the government deployed RPA at scale and achieved only 20 hours of workload elimination per employee, the net capacity gained would be worth $3 billion - and that is only scratching the surface." A great indicator of the massive potential this technology represents to the public sector.

Until now, there are many isolated agencies currently struggling with common RPA implementation barriers, which is why the publishing of a cross-agency RPA playbook can create remarkable turnaround and facilitate a government-wide conversation to overcome common challenges and accelerate the adoption of RPA.

The RPA playbook is designed to provide federal agencies detailed guidance for initiating a new RPA program or rapidly scaling an existing program. It will include the sharing of best practices and lessons learned from mature RPA programs, as well as guidance in resolving common technical, management, and operational issues. The playbook will be periodically updated to reflect developments in the US federal RPA environment.

It has been 3 years since the US government first implemented RPA. In this short-time, over 60 federal agencies have adopted the leading RPA platform UiPath, including the likes of FDA, DoD, DLA, USDA, USPS, GSA and NASA, and gained enough consensus for multiple agencies to agree that “RPA is considered transformative because it establishes the building blocks for artificial intelligence in terms of information technology infrastructure and task standardization. With effective RPA deployment, machine learning and intelligent automation are only a few, manageable steps away.” RPA is the down payment on an agency's AI journey.

Click here to read or download the US Federal RPA Playbook.

To support the automation goals that public sector agencies aim to achieve with RPA, we have joined forces with UiPath and leading IT solutions provider in government Carahsoft to help the federal government unleash the power of their digital workforce to better serve citizens, generate operational efficiencies, and be prepared for work in the workplace of the future.

As 1 of 5 UiPath Certified Training Partners and 1 of 4 UiPath Certified Implementation Partners (USN), JOLT is extremely proud to join UiPath's pledge to train 2020 government employees in 2020. We are hosting a bi-monthly 2-day advanced RPA training workshop in Washington D.C. as well as full-day RPA workshops around the US for federal and SLED workers to experience RPA and earn CPE credits.

If you'd like to learn more about our free RPA training sessions, please send us a note in our contact us page, and one of our representatives will be in touch to provide more details.

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