By JOLT Experts on May 14, 2021 7:24:14 PM
Today, in a post-COVID19 world, organizations across industries have already started their RPA journey. Most companies are discovering the power of automation, handing off mundane, repetitive tasks to their robot workforce, allowing their humans to do higher-level work.
These organizations' RPA initiatives focus on finding the right RPA tool, selecting an implementation partner, and setting up the best governance models. Still, organizations often forget about a vital aspect of an RPA initiative; the monitoring and maintenance of robots already in production.
This lesser focus on the maintenance and monitoring of bots prompts the following questions: How are organizations managing their growing digital workforce? How are they ensuring the value of their automations?
To answer these questions, organizations have started to rely on Robotics Operations Centers (ROC) to manage, maintain, and maximize the value of their robots in production.
Like humans, robots need to be monitored and managed continuously to mitigate risks, prevent any downtime, and highlight any bot optimization opportunities. This is the place the ROC plays a crucial role.
What is a Robotic Operations Center (ROC)?
The ROC is a program built as an extension of the RPA Center of Excellence (CoE) led by an operations/IT hybrid team. This team comprises business and RPA experts, SME's (Subject Matter Experts), and process owners supported by IT experts. The ROC is put in place to guarantee your organization's RPA program's long-term success by securing high availability, mitigating risks, resolving incidents, and monitoring your robots' performance 24/7 with maintenance and support on stand-by for all automations in production.
The Robotic Operations Center empowers and supports your DevOps and IT teams and helps you drive citizen developer initiatives across the enterprise.
The Robotic Operations Center's mission
The primary focus of your ROC is to ensure that once your robots hit production, they are delivering the business value that you are expecting from them. To do this, the ROC team monitors automations to ensure they run on schedule and complete their tasks successfully and in compliance with frameworks, guidelines, laws, and rulesets. If there are any issues with your automation workflows, the ROC team must analyze, escalate, and resolve them promptly to prevent any downtime.
To complete its mission, the Robotic Operations Center must have a strategic focus using the vast amount of data it collects. It must use this data to concentrate on areas that target continuous improvement of all robots in production and provide recommendations to the Center of Excellence for new use cases.
Why do you need a Robotic Operations Center?
Additional to the crucial role the ROC plays in keeping the lights on for all your robots in production, here are three important reasons for building a Robotic Operations Center for your RPA initiative from day one:
Increase the ROI of your automation initiative
Consistent, continuous maintenance and implementation practices for RPA across the enterprise are essential to achieving your RPA initiative's expected ROI. The ROC provides this necessary consistency in monitoring, support, and enhancement. Most organizations experience high demand for robots after initial successful automation pilots. You can staff the ROC to meet the increasing demand for RPA across the enterprise and build your ROC to be scalable to adapt to the changing needs of the enterprise.
Complete visibility of your enterprise
Because your ROC has full visibility of your organization, your ROC team also looks at process automation initiatives from a global standpoint, helping the ROC prioritize RPA projects based on overarching business goals.
Make your teams accountable
The ROC team structure follows specific guidelines and frameworks that outline the responsibilities of team members across RPA tasks, assigns accountability for them, and strengthens communication between your RPA stakeholders. This ROC structure and accountability model enables tracking RPA implementations and immediate actions when required, leading to your automation initiative's success and high ROI.
JOLT and the Robotic Operations Center
At JOLT, we've built a robust ROC model to support all of our clients' automation programs with ITIL standards and an added layer of autonomic monitoring leveraging our 'checker bot' along with built-in release and configuration management for IT compliance.
To ensure our clients’ RPA investments are maximized, we follow three key pillars: Enablement, Adaptability, and Intelligence.
1. Client enablement allows the client to focus on their business while we provide monitoring and break/fix (incident management).
2. ROC provides the client adaptability to meet their business demands through bot optimization (change management).
3. Equip our clients with intelligence to make better decisions within their RPA space by capturing, measuring, and reporting. (Problem management/Continual improvement)
Organizations need to start thinking about ROC from their first step of their RPA journey. Why? Because having a ROC in mind from day one will stop your automation initiative from crashing and burning when you hit 50+ robots in production.
At JOLT, we are RPA experts, and we understand the best practices and standards needed to build a scalable ROC. We have developed an autonomic monitoring technology to deliver world-class maintenance to your robots in production around the sun.
Save your seat in our webinar: How a Robotic Operations Center will ROCk your RPA program, and learn about the components of the RPA ROC, what autonomic monitoring is, how ITIL works with RPA, and how to ensure your RPA library stays optimized and operational. Register here.
Get in touch today, and we'll help you deliver the care your robots need so they can provide the value you are expecting.