By JOLT Experts on Jan 12, 2021 12:20:24 AM
We live in an era where big e-commerce companies have entirely disrupted the retail industry. These big organizations have provided a new level of customer-centric services, and as a result, the consumers have elevated their expectations for any retail experience they might encounter.
What is also true today is that many retailers have not pivoted digitally. Retail and Consumer-Packaged Goods (CPG) organizations have a strong dependency on legacy systems at the core of their business operations. This dependency makes making significant changes too risky or extremely expensive.
Therefore, RPA is an excellent match for retail. With RPA, retailers can move towards digital transformation without disrupting their legacy systems or their existing enterprise environment.
Today, robots can help retailers face fierce competition, be more efficient, keep costs down, maintain product availability, and provide better customer experiences and quality products.
Automation empowers retailers throughout the enterprise, from supply chain management to the back office to the shop floor.
In the back office
The back office is where RPA thrives since most of the back-office tasks are top automation candidates, including invoice processing, bill checking, and any financial process. It is in the back office where unattended robots perform very well in these high-volume tasks.
In the front office
Intelligent Automation (IA) can enhance call centers by assisting agents and deploying chatbots. Additionally, IA can help with HR (Human Resources) and legal tasks.
On the shop floor
RPA can enhance the shop floor by helping retailers optimize the workforce, trade promotions, optimize the stores' layout, and deliver a better experience for the customers and staff.
Helping retailers transform today
In addition to retailers facing fierce competition and pressure to be more efficient and enhance the customer experience, they must also face tightening margins while customers' expectations continue to grow.
Automation can be transformative technology that enables retailers to boost operational efficiency and productivity by cutting costs in crucial areas and speeding up processes. Furthermore, RPA allows retail organizations to be smart about redistributing their resources and, in turn, deliver better customer experiences.
Additionally, robots can help maintain product availability by avoiding delays in supply and avoiding loss of potential sales. With a digital workforce, retailers can maintain optimal inventory levels, reducing the costs of having an overflowed or empty warehouse.
Today, RPA is a technological solution that can offer hard-pressed retailers the opportunity to achieve multiple business goals without being disruptive.
With RPA, retailers can take their first step in the journey towards hyperautomation. By enhancing RPA with Artificial Intelligence (AI) capabilities, retail organizations can automate complex processes from end to end.
Download our white paper, and learn about how RPA can help retailers provide top-tier customers support, adapt to new customer behavior and market trends, manage their ERP, provide in-depth sales analytics, and more. Additionally, read how global retailers have adopted RPA to be competitive today.