By JOLT Experts on Oct 18, 2020 10:35:15 PM
Over the better half of the last decade, Robotic Process Automation (RPA) has made a massive impact on the operational efficiency and productivity of workers across different industries and geographies, becoming the fastest-growing enterprise technology segment in 2019.
Just as cell phones, laptops, and the internet, we predict that robot assistants will soon become ubiquitous, leading humans to the promised utopia of the 15-hour work week w
The 'A Robot For Every Person' vision from UiPath starts with organizations deploying RPA on both attended and unattended automation forms to democratize the use of automation.
Let's start with Attended Automation.
Attended automation or attended robots are software robots that act as digital assistants to your employees; they're hosted on each worker's desktops and focus on carrying out small tasks under the humans' direct supervision, increasing the productivity of thousands of employees.
Attended robots are extremely impactful in front-office operations such as customer service, call centers, sales, etc. But they have also proven to be effective in driving workers' productivity in the back office by removing all redundant and repetitive work from their day-to-day tasks.
Your robot assistants.
Robot assistants enable your employees to work faster and smarter, freeing them up to do higher-value tasks. Each robot assistant is dedicated to a business user and responds on-demand to the user's requests to perform processes.
When robot assistants get assigned to a business user, they work 8 hours a day, under strict supervision, performing multiple processes across various applications. The processes the robots perform usually touch 1 or 2 applications and perform 1 to 3 steps per process. A single robot assistant can perform as many as 40 processes per employee at your organization.
These digital assistants will focus on the small tasks, helping your workforce move data from application to application in an error-free manner, and navigate applications faster to make everyone more productive.
Additionally, your employees' digital assistants will live on each of their laptops or desktops, and every robot can be monitored, managed, optimized, tested, and redeployed through a Center of Excellence.
Happier and more productive employees
With attended automation, organizations can give their employees back around 20% of their time. What does this mean? Robot assistants will enable your workforce to work faster and smarter and improve their overall accuracy. Your employees will also be relieved from mundane tasks, giving them their time back to do higher-value work and ultimately making them happier.
Besides giving your employees back their time, on-demand attended robots help boost levels of productivity. How? Let's imagine that one of your human employees costs $60 per hour, now let's add to that the cost of a single robot assistant - $5 per day – meaning that your employee simply needs to save less than 5 minutes per day in order to pay for their on-demand robot assistant.
It is simple math. Take a look.
If you had 10,000 employees and were planning on growing 10% next year, 1,000 employees at $100,000 annual salary would equal $100m – that's a sizable investment to contemplate, but imagine what would happen if your employees average 10% more productivity, you'd still be able to grow your business 10% without hiring 1,000 additional employees.
What about Unattended Automation.
Unattended automation or unattended robots are software robots that work independently with little to no human intervention. Usually, unattended robots work on large and complex tasks for business units or departments.
The 24/7 workforce.
Unlike the robot assistants that make up attended automation, unattended robots can work independently 24 hours a day, 168 hours a week, non-stop, at full capacity on one or more complex processes.
Unattended robots are not assigned to any business users. Instead, they live on servers, Virtual Machines (VM), or the Cloud. Since these robots are focused more on large tasks, they will touch more than six applications and perform more than 100 steps per process.
The need for unattended bots is directly related to the complexity of the processes they must perform. The more complex the process, the need for a robot that works all day will be higher.
How fast are unattended robots at processing tasks? Very fast. One unattended robot working 24/7 is twice as fast at performing mundane tasks than a human.
Let's put an example on the table. An organization wants to limit its BPO operations offshore, and they invest in unattended robots. It takes eight offshore BPO employees to process the same transactions that a single, fully utilized unattended robot can.
And like with attended automation, this is simple math too. Take a look.
With RPA, both attended and unattended automations deliver tangible, quantifiable results to organizations, including these competitive advantages:
Faster project delivery times
Better regulatory compliance
Reduction in operational costs
Boost in operational efficiency
Increased customer satisfaction
With A Robot for Every Person's vision we will see a hyper-efficient and ultra-agile workplace where every employee can use, create, or benefit from automation by delegating away the drudgery of their day-to-day work.
At JOLT, we help drive the democratization of RPA with our partner, UiPath's end-to-end hyperautomation platform, helping workers deploy personal robot assistants via attended robots such as UiPath Assistants and become citizen developers with low-code RPA development studios like UiPath's StudioX, and helping organizations put automation first by crowdsourcing for automation candidates from the grassroots to the C-level using process discovery tools such as UiPath's Automation Hub, Process Mining, and Task Mining.
Schedule a meeting with our RPA experts, and learn how your organization can take its first steps towards happier, more productive employees with the help of robots assistants and towards more effective, error-free, end-to-end automation with unattended robots.