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A Robot for Every Person: Empowering Workers with Robot Assistants - Webinar Q&A Transcript

A robot for every person is a vision that drives a thriving, hyper-efficient, ultra-agile workplace, where every employee can use, create, or benefit from automation. Robot Assistants enable your workers to work faster and smarter, freeing them up to do higher-value tasks.

In our most recent webinar "A Robot for Every Person: Empowering Workers with Robot Assistants", our speakers explain exactly how this vision will benefit organizations of all sectors and geographies, as well as how to get started in order to bring this vision to life. 

This webinar was part of our Hyperautomation Webinar Series, you can sign up to the series here and access the replay of this webinar here.

During the live Q&A session of the webinar, our attendees asked important questions regarding the 'robot for every person' vision. Below we lay out the transcript from the live Q&A:

What is the TCO to implement a robot for every person, and how maintenance and support changes by implementing a bot with every person, and how do you ensure usability by users?

Very good, very complex question. TCO is calculated based on bot usage and transaction capability within the workflow. So, every organization is different, it would be much easier if there were standard clients, but there are none. The majority needs to be customized, so TCO would be done based on usage as well as a case by case, but Automation Hub helps you track it. To ensure we cover all of the aspects entailed in this question, please schedule a free consultation with our experts. 

Is this basically macros on steroids? Or how are robots engaging with multiple applications?

It is definitely well beyond the macro level. This does something well beyond the application level. What we do when me move into separate applications, when we have a robot that reaches out to SAP for data and then goes to Remedy or ServiceNow to update the ticket, that is done through APIs or integrations. Most applications nowadays have an open, available API that we can connect to, UiPath Studio has prebuilt, draggable and droppable integration modules that we you can quickly and easily connect with a few field entries you are up and integrated.

Also, if your company is not open to being able to tie into those APIs or your legacy applications do not have APIs, understand that the robot can go through the user interface exactly like the human does. All the guardrails that have been put up, all the safety nets that have been applied, all of the restrictions that IT mandates that a user submit to, the robot submits to those very same things, so it is a no impact on your system, the robot acts just the same way a human would do.

In a hybrid approach, how do you ensure that power users are not creating solutions with their team that should be a more strategic, broader solution?

Well, usually when that happens, they are going to submit their idea through Automation Hub and your CoE is going to review it and say yeah this is a good one. This is one that you can build on your own, we think that you should build this, and when you do we are going to check it and make sure that is production ready, as we put into production we are going to share with everyone at your organization.

Or the solution will require some back-end work and we let the core CoE handle it. It is based on the complexity, and how open you are to having those power users perform some of the complex models.

Chet always has his CoE folks build the unattended bots that run on the back end, and he uses his power users, super users, and StudioX users to build attended automations that were out in front, on the desktop.

What is the best way to assess our readiness to deploy robot assistance at a large scale?

So, if this is day 1 of automation in your organization, then you are not ready. You need to make sure that your systems are setup and clean, and ready, and you need to make sure that you have trained the individuals so that they know how to code these bots quickly and cleanly. So, if you are getting started then get a partner and get yourself set up clean, I've seen JOLT do a great job in helping organizations get set up and train their resources to leverage RPA.

Make sure that your people have the time to get trained and they become proficient at this tool.

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JOLT is a specialized Robotic Process Automation (RPA) services provider, we can help you and your company navigate the nuances of adapting to a new business reality and setting up an digital-first enterprise.

Contact us to talk to a specialist today about your automation questions and goals, book a free consultation here.

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