By JOLT Experts on Jun 24, 2019 7:56:22 PM
Businesses today are faced with a wide array of challenges to stand out in a competitive market, looking to drive up customer experience and widen the bottom line. In their journey for digital transformation and adoption of new technologies, they have found that automation is a must to keep up with client demands without sparing higher costs or sacrificing quality.
Early adopters of automation have regained efficiency, accuracy, and speed to market that have helped them thrive in a technology and data-driven world.
Automation - innovation, disruption, and growth
To make the most out of digital transformation, businesses have tested the waters with a variety of emerging technologies, including Cloud, Mobile, AI/ML, and more. But with the introduction of Robotic Process Automation in the earlier part of this decade and the popularization of it in the recent years, more and more organizations have come to realize the potential of disruption that RPA represents, and that a reboot of traditional work is imminent over the next decade. As the benefits of automation and digital workers are creating a whole new way of operating and growing a business, regardless of size, industry and geography.
The "Automation First" mindset is defined by UiPath, one of the leading RPA vendors as "Seeking automation solutions first when designing, improving, or transforming a work process. If it can be automated, it should be automated". This mentality allows corporations to empower business users to focus on the strategic and innovative side of their roles instead of repetitive and mundane tasks. Hence, effectively taking the robot out of the human, and letting humans do what we can do best, thinking outside of the box and uncovering new opportunities to grow everyday.
How to get started
1. Adopt an automation first mentality
To start, organizations need to analyze the way they currently work, who does what, and where common challenges reside. Understanding which processes rely 100% on human intervention, and which can be done by a software robot.
After seeing the success of the initial pilot program, organizations should prepare to scale, transform, and extend their automation first mindset across the enterprise. This involves laying the ground for standardization, governance, change management and metrics of automation, all of which will result in real digital transformation that will drive real business outcomes.
2. Team up
To make sure you have all you need to successfully deploy and scale up your digital transformation, you need to assemble a team of skilled resources that can cover the overall scope of your implementation projects, this team can be composed of internal and external RPA specialized partner resources if there are not enough skilled resources in-house.
For those familiar with RPA, they are aware of the importance of the role on the Center of Excellence (CoE) or the Robotic Operations Center (ROC). Which will have the core skillset to tackling all the challenges of implementing RPA, including the key roles outlined below:
- RPA Sponsor: An executive level sponsor from the business side who will position the RPA adoption as an enterprise-wide strategic priority and will underwrite corporate resources.
- RPA Champions: They are RPA evangelists responsible for ensuring a healthy automation pipeline, while also leading the operational management of the digital workforce.
- RPA Business Analyst (BA): These are functional subject matter experts from business operations. They will be in charge of creating the process definitions and process maps used for automation.
- RPA Solution Architect: They define the architecture of the RPA solution and oversee it end-to-end, participating in both the development and the implementation phases. They select the technological tools and features and ensure the alignment of the solution with enterprise guidelines.
- RPA Developer: The technical backbone of RPA implementation, they help design, develop, and test automation workflows. The developers work side-by-side with the Business Analysts to document process details and assist the engagement team in implementing, testing, and maintaining the automation pipeline.
- RPA Change Manager: They create the change and communication plan aligned with the project milestones. They are a catalyst in the transition process, making sure each stakeholder is well-informed, engaged and supportive of the changes ahead.
- RPA Infrastructure Engineer: They manage the infrastructure support for server installations and technical troubleshooting. The engineer contributes to the completion of the solution architecture for the RPA project. During the implementation phase, they are the ones leading the infrastructure workshops.
3. Choose the automation platform that works for you
Having an RPA platform that suits all of the needs and goals can make or break your automation journey. As implementing a platform that doesn't match the features needed in your digital transformation strategy can delay your business outcomes and increase the long term costs significantly.
The best RPA platform for your organization needs to be backed by a company that not only has a robust set of capabilities you're looking to benefit from today, but also a vision that will lead to growth and innovation in the future.
Some of the criteria that you should take into consideration when selecting an RPA platform include:
- Governance features
- Security and compliance features
- Analytical capabilities
- Partnership ecosystem, and many more.
Learn more about why we have chosen to partner with UiPath, the leading RPA platform that is hailed as number 1 among all RPA vendors by industry leading analysts including the Everest Group, Forrester, and Gartner,
In conclusion, automation is here to stay and disrupt the way we humans work in the next century, the first wave of enterprises that take the lead to embrace and adopt, will stand to gain the most from their competition.
Want more time, capacity, and competitive edge? Jump right on the RPA bandwagon and free your workers from mundane and robotic tasks so they can focus on what matters for your business and your customers.
Learn how much time your organization can save with RPA and how you can leverage that extra time gained to improve your business outcomes and your digital transformation goals. Contact us today!